 Small Business Success Stories
Read what actual clients say about their experience with My Receptionist answering service.
"I have been able to practice with peace of mind"
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"Since staring with My Receptionist, I have been able to practice with the peace of mind that my patients' needs are being handled professionally while I focus on caring for my patients. My patients are constantly telling me how much they love that my scheduling service allows them the ability to schedule on-line and by phone. My practice has doubled from patients being able to access my schedule 24 hours a day and yet my stress has actually gone DOWN! "As a busy chiropractor (running the office myself) there's no way I'd be able to handle the volume of patients I have without the help of My Receptionist!!"
Dr. Joseph Pigg D.C.
Owner
www.drjoepigg.com |
"My Receptionist is an invaluable service"
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"With My Receptionist, I have been able to grow my business, open a second location, and manage over 15 Doctors and Therapists without breaking a sweat. I know my phones are being answered by experienced receptionists who can schedule and take messages for me. I can take clients into a session and know that the rest is being handled professionally. My Receptionist is an invaluable service!"
Stephanie Lightfoot
Good Life Wellness
Columbia and Savage Mill
www.good-life-wellness.com |
"My Receptionist has freed me"
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"As a solo massage practitioner My Receptionist has freed me from frustrating phone tag with my clients. Time is valuable. People calling to make an appointment; don’t want to go through several attempts to call me to make one. My Clients have all had an excellent response to the courteous and professional manner of your receptionist staff."
Philippa Dodson, LMT
SalonFX
www.txsalonfx.com |
"The receptionists are trained and pleasant"
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"I have been doing business with My Receptionist since the early days of the company - when they used paper and pencil to schedule appointments. Their service was great then and even better each year as they have created a very efficient and flexible computer based scheduling service.
In an ideal world, I would have full time receptionist in my office. In the real world, I don't have the financial resources for one. My Receptionist comes close - clients love having someone actually answer the telephone (even if they wake up at 5 am and decide they want a massage at 10 am). Now with the ability to book on-line many clients are delighted to book directly but I would not want to use a service that only offers internet scheduling. Everyone gets reminder e-mails (or calls if I want). And I love being able to send mass e-mails to clients.
The Receptionists are trained and pleasant - often new clients are surprised to learn that they are not on-site. Occasionally they are disappointed to learn that the nice person who booked the appointment will not be their massage therapist!"
Beverly May
Owner
Redwood Massage & Sauna
www.redwoodmassage.com |
"One of the best choices I made"
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"My Receptionist is one of the best choices I made when I opened my acupuncture office. During this first year in practice being able to call forward my phone to My Receptionist has allowed me to market my practice and also work one day a week at a pain management MD's office. I know my phone is being answered politely and professionally. Appointments can be made, changed or cancelled. If a patient needs a call back I am notified. They always get a phone number. I have asked many of my clients how their experience was when they called after hours and I always get good feedback. The set up was easy. Real people get back to me when I call with a question. Great service and very affordable."
Bonnie Roesger R.N. L.Ac. Dipl.O.M.
Acupuncture RN |
"They represent us well"
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"My business, The Massage Clinic, took off when I got My Receptionist to answer my phones 24/7. I have grown to two separate locations, and have hired six other therapists to keep up with the demand for our services. The therapists and I use the message board (on our account) to ‘speak’ to each other, eliminating the need to use our cell phone minutes. My Receptionist screens all our calls, providing us with the best clients in the world. My business benefits by gift certificate sales that come in, even when I am busy with other massage appointments. I get emails of all appointments, messages and gift certificate sales, and never miss a beat. When it comes time to pay the therapists weekly, I simply run a report of their work for the week and am done with payroll in no time. Running a report for the year at tax time also only takes a matter of minutes. My Receptionist is the professional first impression we have to the public. They represent us well."
Lin Hourihan
Owner
The Massage Clinic
www.massage-clinic.com |
"It saved me"
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"As a solo practitioner, I have found using My Receptionist incredibly helpful. Anywhere I have my computer I have access to my schedule and my clients. They LOVE getting the reminder emails. Also, I have been stuck in traffic a few times and they contacted the client to let them know I was running behind. It saved me."
Devan Tindall
Owner
The Simple Focus Hypnosis Center
Houston, TX
www.hypnosisteacher.com |
"I like the ease of electronic communication"
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"I have been using My Receptionist since 2007 for my counseling business. Both my clients and I are extremely happy with their service. My clients like the options of being able to call and make an appointment, without getting an answering machine, or being able to go online to make or change appointments. I like the ease of electronic communication and that clients get prompt attention.
The receptionists are wonderful – friendly and responsive to both my clients and to me. My receptionist has been easy to work with, the price is right, and I recommend them to all my colleagues!"
Carol Staben-Burroughs
Licensed Clinical Mental Health Counselor
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"My Receptionist is a big part of our success"
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"Changing my (appointment) system over to My Receptionist is the best thing I could have done for my business. The system is efficient and easy. The receptionists are professional when dealing with our clients needs. This means my front desk personal can be more effective handling the day to day issue of a busy gym! My Receptionist is a big part of our success!"
Clance Laylor
Founder of Laylor Performance Systems
www.laylor.com |
"Thank you for allowing me to think outside the box"
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"This was very overwhelming (for me) at first! My Receptionist was very helpful though in facilitating the set-up and use of my online booking system.
My clients are extremely happy to be able to schedule appointments on their time, not the salons. In my particular case, I allow clients the ability to schedule online, as well as, call in (since some clients aren't always at the computer). The receptionist service is also great for getting last minute appointments scheduled. This too, is available 24/7. I am very pleased with this change in a typical salon environment. Thank you for allowing me to think outside the box!"
Gina Nazzaro
Oceana Salon
www.glndesigns.net
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"My clients love the ability to call 24/7"
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"My Receptionist is a huge help in my business. My clients love the ability to call 24/7 so we don't have to play phone tag, and they love the online scheduling option as well. My Receptionist saves me a lot of time since I don't have be on the phone with my clients and I can be away of my office and I know that I will not miss any calls.
We absolutely love it and I could not run business without. The My Receptionist system also helps us manage our gift certificates as well as packages sales. This is a great benefit. Before we used the gift certificate and packages module we would constantly running into tracking problems. Now it is all managed and tracked in one system.
I really would like to thank you for all your hard work and excellent customer service. We will be a client for a long time."
Vladka McCalley
Owner
European Massage Company
Bozeman, MT
www.europeanmassageco.com |
"A tremendous support during a busy and stressful time"
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"My Receptionist has been providing our receptionist services since 2006. In January 2008, a neighboring business caught fire and as a result we had to close for a period of time for restoration. My Receptionist managed our calls and schedules with complete professionalism. They were able to deliver a clear message to all who called or who they had to contact in a manner that the customers did not insist on speaking with me or sending emails that I would have had to respond to. My Receptionist was a tremendous support during that very busy and stressful time.
The customers continually have very positive feedback as to the professionalism and helpfulness with which My Receptionist assists them with their needs. I often hear from the customers that it seems the receptionists are right in our lobby; they would not have figured the persons they speak with are in another state and do not personally know us. This is how it should be!"
Lori Robinson, Owner
Nationally Certified Massage Therapist
Certified Fitness Instructor
Licensed Esthetician
www.bodytherapyservices.com |
"It enhanced my image"
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"Allowing my customers to contact my business 24 hours a day has enhanced my image as well as allowed me to focus on the creative aspect of my business without any worries. Thank you My Receptionist."
Daniel Hernández
Owner
DH Studios
www.dhstudios.com |
"My Receptionist is a great investment"
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"It is great to have a place for clients to call to schedule 24/7, or even schedule themselves online now! On top of that, getting calls or emails to keep me posted and having the calendar on the computer...it is GREAT! It has been a nice 8 years now since I've been on service. My Receptionist is a great investment!
Maureen Roy
Owner
Massage Medicine
www.massagemedicine.com |
"My clients are greatly impressed"
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"My clients are greatly impressed by the level of service my office can provide through My Receptionist. The operators are professional, courteous, and friendly. I love how they follow my directions without question!
I have worked in healthcare for 25 years, 20 of those as a massage therapist both in private practice and in a multi-provider clinic. During that time I have been a medical receptionist and gone from using an answering machine to directing a full staff of medical secretaries. I can confidently state that My Receptionist offers a superior level of service.
Clients do not have to wait for business hours or a call back to set up appointments. They can call even when they remember in that clear-the-mind state as they are getting ready for bed. The consistent ease, convenience, and courteous service of My Receptionist allows me to provide high quality service that my clients expect while optimizing my time both for sessions, paperwork, and personal time. The monthly fees, equivalent to about four sessions, is more than made up by the 24-hour scheduling capabilities, filling open slots while I am in session or away from the office. I love when I come out of a session to find a last minute cancellation slot has been
filled while I have been working!
Clients who are professionals themselves often ask about the service I use. I do not hesitate to recommend My Receptionist. I have found it to be a business investment with high returns.
Jennifer Hicks
Owner
Soma-Works
www.soma-works.com |
"Clients enjoy the 24 hour service"
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"With the help of My Receptionist, my massage business has remained steady through challenging times. Clients enjoy the 24 hour service and the ease of creating and changing appointments on the phone or online. My Receptionist's system is so simple to use that I rarely need to follow up with clients about their scheduling needs. I highly recommend My Receptionist to therapists who want to focus on the art of healing instead of the details of client management."
Katy Dreyfuss
Owner and Massage Therapist
A Piece of Peace
San Francisco, CA
www.apieceofpeace.com
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