Frequently Asked Questions

My Receptionist provides on demand front office support to small businesses by managing their customer communications and people resources.

Q: How does My Receptionist work?
A: My Receptionist offers front office support in much the same way that an on-site receptionist would. Your calls are forwarded to a unique phone number that we provide you. When we answer the phone our receptionists can help the caller by answering questions about your services, schedule your appointments or handle the call per your specifications.


Q: Is My Receptionist an answering service?
A:More than an answering service, My Receptionist is a leading provider of on‐demand front office support for small businesses, providing you the tools and personnel to ensure your business is always responsive.


Q: What type of clients does My Receptionist serve?
A: Since inception, My Receptionist has helped thousands of clients balance their customer service needs. Today, that mix of clients includes massage therapists, chiropractors, doctors, attorneys, and many other service oriented businesses. In many cases, My Receptionist clients are standalone entrepreneurs.


Q: How do your receptionists answer questions about the services for your clients?
A: Our receptionists are able to share a wealth of basic information around the breadth of services, as well as the costs. We provide extensive training to each receptionist in the industries we service so they are better able to respond to commonly asked questions. We can respond to more complex questions or situations based on the information you provide us.


Q: How do you ensure the call doesn't feel "fake" to the caller?
A: When a call comes into our office, an information screen attached to your number pops up with all the relevant information about your business such as name, address, location, business hours, directions, etc. If there's a more complex question about your business, we would take a message and relay it to you - in same way an on-site receptionist would.


Q: Is the goal for the caller to assume your receptionist is on staff with the company?
A: Our goal with every customer call is to ensure that our client's business is always responsive, so every customer is receiving the information and attention they need. Our other main goal is to help our clients stay busy, so we actively work to schedule appointments during their available times. Without us, that call may go to voicemail and the caller may look at other options for the professional service.


Q: Can I keep my phone number?
A: Absolutely. You decide when to forward your phone to the number we provide you.


Q: Do you out-source work or jobs to foreign countries?
A: All trained professionals at My Receptionist are located within the United States - from the main office in Eau Claire, Wisconsin and a satellite office near West Palm Beach, Florida. Since 2005, My Receptionist has doubled the size of its receptionist team, an achievement that led the company to be name one the fastest growing companies by Inc. Magazine.


Q: How much does My Receptionist cost?
A: Most My Receptionist clients pay a base between 39.95 to 79.95 per billing period and around $0.95 per minute....so for example, a business receiving 100 calls a month might pay as little as $150 to have someone available 24/7.


Q: At a dollar a minute, couldn't the monthly bill get expensive?
A: Working with My Receptionist represents an important investment for small entrepreneurs. Simply by answering the phone, our receptionists are ensuring a client is maximizing their sales opportunities - ones that likely would go away if the customer was bounced to voicemail. With the customer on the phone, our receptionist is able to generate real sales that far outpace the cost of the monthly service.